When you receive a verbal order from a physician, what is the recommended action?

• A. Implement the order immediately and document later.
• B. Ask the patient to confirm the order.
• C. Call a supervisor to verify the order.
• D. Document the order and read it back to confirm accuracy.

Answer: (D)

Verbal orders carry a higher risk of miscommunication, so the best practice is to document the order in the patient’s chart and read it back to the physician to confirm accuracy. Documenting ensures there’s a clear record of what was requested, when, and by whom. Reading it back aloud to the physician verifies every detail—drug name, dose, route, frequency, and any special instructions—so any discrepancy can be corrected immediately before actions are taken. If anything is unclear, ask for clarification and only proceed once it’s confirmed. Relying on quick implementation without confirmation or involving the patient isn’t appropriate, and asking a supervisor unnecessarily can delay care.